COVID-19 Information: Community and Social Services

Food banks and organizations that provide community meal programs understand that families may be under additional stress. They are trying their best to meet the needs of the communities they serve without jeopardizing the health of their staff, volunteers and clients.

Food banks have been supported to operate with appropriate precautions put in place.  Please call your local food bank to make an appointment. To find a food bank in your community, please go to 211 Ontario or visit Southwest Healthline Food Bank List.

• To protect staff, volunteers and patrons, do not allow patrons to wait inside the premises for food orders to be ready. As an alternative, you could:
  • Deliver the take-out order to their car
  • Have them wait in their car until you text or call them that their meal(s) are ready
  • Provide a door-to-door service if you have the capacity to do so and appropriate containers for transporting food safely
• Continue to follow good hygiene practices and infection control practices to ensure:
  • Staff and volunteers are not working if they are sick
  • Staff and volunteers are washing hands frequently to minimize the chance of getting infected.
  • That regular and routine cleaning and disinfecting of the facility is continuing, especially high touch surfaces and objects.

If you have questions about how to safely operate your specific food bank or community meal program,  please email inspections@hpph.ca or refer to our COVID-19 factsheet Food Premises Operators/business owners.

Congregate living settings refer to a range of facilities where people (most or all of whom are not related) live or stay overnight and use shared spaces (e.g., common sleeping areas, bathrooms, kitchens) including:

• Shelters
• Group homes
• Correctional facilities
• Children or youth residential settings

Please see Public Health Ontario's COVID-19 Resources for Congregate Living Settings.

Learn more about COVID-19 and vulnerable populations.