COVID-19 Information: Workplaces, Employers, Employees

Last updated: 3:30 p.m. EST, Oct. 14, 2020

For general information and the latest community updates about COVID-19, visit Novel Coronavirus (COVID-19) Update

Updated Instructions and Toolkit for Employers

Please refer to provincial legislation O. Reg. 364/20 for updated requirements, including requirements for face coverings.

On Sept. 21, 2020, Huron Perth Public Health  released updated Public Health Instructions to Persons Responsible for a Business or Organization permitted to be open under the Reopening Ontario (A Flexible Response to COVID-19) Act, 2020 (ROA) and related Regulations, or otherwise. 

We have also released a Business and Organization Toolkit to support operators when implementing these instructions in your workplace:

 PDFs from the Step-by-Step COVID-19 Prevention Toolkit



Safety: general sector-specific guidance

Learn how to develop your COVID-19 workplace safety plan.

Ontario has released safety guidelines for specific sectors to protect workers, customers and the general public from COVID-19 as it prepares for a gradual reopening of the provincial economy.

Please see the Ministry of Health's COVID-19 Guidance: Essential Workplaces as well sector-specific guidance below.

Guidance notes

Please see the provincial guidance notes for the following sectors:

  • Construction
  • Food processing
  • Restaurant and food services
  • Agriculture
  • Manufacturing

Guidance documents from Health and Safety Associations

See the technical sector guidance documents for information on specific industries, such as agriculture, retail, and manufacturing.

Sources:

The Infrastructure Health and Safety Association 

Workplace Safety and Prevention Services 

The Public Service Health and Safety Association 

Workplace Safety North 

Occupational health and safety: tip sheets

The Canadian Centre for Occupational Health and Safety is offering Pandemic COVID-19 tip sheets for the following sectors.

  • airline and ground crews
  • construction
  • daycares
  • emergency and patient intake
  • first responders
  • food processing
  • home delivery and couriers
  • long-term care
  • manufacturing
  • mining
  • retail
  • transportation
  • work camps

Each document offers health and safety tips and good practices, for both employers and workers, specific to each industry or sector. Organizations and businesses can adopt this guidance to protect their workers and prevent the spread of infections.

Public health measures in the workplace

To prevent COVID-19 in the workplace, organizations must focus on the following areas:

  • Screening
  • Physical Distancing
  • Cleaning and Disinfection
  • Personal Hygiene
  • Masks
  • Education and Support

Screening

  • Workplaces will use active screening practices for all employees as outlined in the Public Health Instructions.
  • Clear signage will be posted for all customers entering the building about not entering the building if sick, or have had close contact with a confirmed case of COVID-19, or if they have been instructed to self isolate by public health or their healthcare provider.

Physical Distancing

Effective measures must be in place at all organizations to maintain 2 metres physical distancing amongst all employees and customers, to the fullest extent possible, to limit the number of people you and your employees come into close contact with.

Ways to enable workers and/or volunteers to maintain a physical distance of at least 2 metres/6 feet from other people in the business or organization include:

  • Installation of barriers, such as plexiglass, to maintain separation as a primary means of source control
  • Scheduling and other administrative changes at your business or organization to reduce the number of people who must share the same space including during shifts, lunch and other breaks
  • Using available outdoor space whenever possible (for example, for meetings, breaks, client interactions such as curbside pick-up)
  • Where staff leave their workspaces and move into areas where 2 metres/6 feet cannot be maintained, masks are worn.
  • Ensure that staff and customers/visitors are aware of the need to physically distance in spaces such as hallways or small spaces such as washrooms or storage rooms.
For staff you can consider encouraging:
  • Working from home
  • Working flexible hours
  • Staggering start times
For customers or visitors:
  • Provide visible signage throughout your business/organization on how to maintain 2 meters/6 feet (e.g. floor markings, signs)
  • Limit number of customers/visitors inside your business or organization:
    • Determine maximum number of persons allowed in the store at any one time.
    • A good rule of thumb when calculating is one person per 2 metres squared or 4 square meters of retail floor space. (Public Health Agency of Canada recommendation for physical distancing in retail)
  • Implement unidirectional (one-way) flow throughout publicly accessible areas
  • Notify customers of the social distancing measures you are taking by posting these on the front door

Cleaning and Disinfection

  • The virus that causes COVID-19 may be transferred to surfaces or objects. Workers can be infected if they touch their face with contaminated hands.
  • It is critical that organizations have policies and procedures in place to ensure cleaning and disinfecting occurs regularly to keep it as free as possible from the COVID-19 virus.

Personal Hygiene

  • Provide clear information and instruction to your staff, volunteers, customers and other visitors, such as contractors and suppliers, on personal hygiene during the COVID-19 pandemic.
  • Policies and procedures must be communicated to staff and/or volunteers through training sessions.
  • Excellent hygiene practices are promoted and enforced, including hand hygiene, cough and sneeze etiquette.
  • Make alcohol-based hand rub available at all entrances and exits if handwashing facilities (i.e. sink) are not available.
  • Make it easy for your staff, customers or visitors to follow hygiene practices. Provide plenty of opportunities to clean hands, either with hand washing facilities or alcohol-based hand rub.

Masks

  • All individuals must wear a mask where a physical distance of 2 metres cannot be maintained throughout all areas of the business and when employees work in public spaces of the business where suitable barriers are not present, unless it is required to temporarily remove the face covering for services provided by the business.
  • Proof of exemption is not required and should never be asked for by an owner/operator or other visitor.
  • For information about face coverings in the workplace, including exemptions, see the Updated Instructions and the Operators Toolkit.
Supporting mental health 

The COVID-19 outbreak has caused anxiety, distress and other strong emotions in individuals, families, workplaces and communities across the globe.

To support mental health in the workplace, review Managing Through COVID-19 [Ottawa Public Health] for recommendations on how to protect and support mental health and safety.

Visit our COVID-19 and mental health page to learn more about local help available and other mental health resources for individuals.

Healthcare workers

In addition to the province's support for workers, visit the Ministry of Health's guidance for the healthcare sector as well as our information page for health professionals.

For information on how to self-isolate, visit our self-isolation information page.

Food Premises Operators

Please see the latest information and guidance for Food Premises Operators.

Personal Service Settings 

Please see the latest information and guidance for operators of Personal Service Settings.

Frequently Asked Questions

What if my workplace is not following public health directions related to COVID-19?
  • As of March 26, an Emergency Order under the Quarantine Act requires any person entering Canada by air, sea or land to self-isolate for 14 days whether or not they have symptoms of COVID-19. There are a few exceptions, please see Public Health Agency of Canada's latest instructions for travellers.
  • Review Ontario's list of essential workplaces as well as your employee rights to safety and emergency leave.  
  • Under Huron Perth Public Health's Updated Public Health Instructions, HPPH staff will follow up when issues of non-compliance are observed or received by way of complaint. Where additional provincial or federal recommendations or orders must be followed, public health will work with applicable agencies when required.

  • We encourage employees with concerns to share credible information and the latest recommendations from the Ministry of Health and Huron Perth Public Health with your workplaces. Other options you have include:
    • Review your workplace policy & procedures
    • Speak with your HR manager or consult with your health and safety committee, if applicable
    • You also have the right to contact the provincial Health and Safety Contact Centre.
What if a workplace is in violation of the Emergency Management and Civil Protection Act?
Police are responsible for enforcing emergency orders under the Emergency Management and Civil Protection Act. Please note that some public health directions are strong recommendations, but may not be part of an emergency order.

Local police:

 How do I know if a workplace is considered an essential service?
Read the province of Ontario's list of essential services. Please note that non-essential businesses may still provide work and services online, by telephone or by mail/delivery.
 What if someone in our workplace has travelled outside the country?
Employers are obligated to ensure a healthy and safe workplace for all of their employees. Keep updated with the latest information, follow the latest travel recommendations and inform your staff.

Before travelling:

Please note: the Government of Canada advises Canadians to avoid non-essential travel outside of Canada until further notice.

Returning to work after travel:

What if my employee is being tested for COVID-19?
  • While the individual is waiting for test results, the individual should not go to work and should self-isolate if symptomatic or is a close contact/believed to be a close contact.

  • For a case of COVID-19 identified in Huron or Perth, Huron Perth Public Health conducts public health follow-up of close contacts, including any workplace exposures. We will contact your organization or premises as needed to see if additional infection prevention and control measures are required.
  • Individuals that have had close contact (spent extensive time within 2-metre radius) with this employee may need to take additional precautions and will be contacted by HPPH. 
  • There are other situations where your employees may be asked by Huron Perth Public Health (HPPH) to self-isolate. We strongly recommend that you support the guidance your employees have received from any health authority.
  • Please note that the province has created an unpaid, job-protected infectious disease emergency leave
  • Review and make use of Public Health Ontario’s resource on Cleaning and Disinfection for Public Settings – COVID-19.
  • Review the physical distancing measures in your workplace and consider any improvements that could be made. 

What if my employee is confirmed positive for COVID-19?

  • Individuals testing positive for COVID-19 are directed to self-isolate for 14 days, from the start of symptoms or when they do not have a fever (without the use of fever-reducing medications), and symptoms are improving for at least 24 hours. 
  • For a case of COVID-19 identified in Huron or Perth, Huron Perth Public Health conducts public health follow-up of close contacts, including any workplace exposures. We will contact your organization or premises as needed to see if additional infection prevention and control measures are required.
  • Individuals that have had close contact (spent extensive time within 2-metre radius) with this employee may need to take additional precautions and will be contacted by HPPH.
  • Please note that the province has created an unpaid, job-protected infectious disease emergency leave
  • Review and make use of Public Health Ontario’s resource on Cleaning and Disinfection for Public Settings – COVID-19.
  • Review the physical distancing measures in your workplace and consider any improvements that could be made. 
  • If you receive questions from your employees, we invite you to point them to our novel coronavirus COVID-19 webpage.

One of my employees is a household contact of a healthcare worker who is being tested for COVID-19. Can my employee still come to work?

  • Public Health will be working with the healthcare worker to provide direction and advice for the healthcare worker and the healthcare worker’s close contacts.

  • If the healthcare worker is not sick, household contacts (such as your employee) can go to work in most cases. The healthcare worker may be advised to take extra precautions at home to avoid transmission of COVID-19 while awaiting test results. Additionally, when at work, the healthcare worker will be taking appropriate precautions.

  • If the healthcare worker is sick, and COVID-19 is suspected, household contacts (who have had close contact with the healthcare worker) will be advised to self-isolate, pending test results and given additional public health guidance.

  • At all times, if your employee is sick, they should self-isolate at home and call their family doctor for an assessment.

Should employers require sick notes from employees?

Some employers have requested notes from employees, either confirming the employee has tested positive for COVID-19 or confirming they have been cleared to return to work. The Public Health Agency of Canada asks employers to consider suspending the need for medical notes to return to work, as it reduces the burden on an already stressed health care system.
Do I need a clearance swab before I return to work?
  • Clearance swabs are NOT recommended at all for general workplaces. Even clearance swabs for healthcare workers are not routinely recommended and there are specific guidelines to reflect this (acute care considerations only). This is because re-testing of a previous positive may result in another positive result even though the individual is no longer contagious, so this general practice is not advised with current testing practices.
  • Once someone has completed their isolation period under the guidance of public health, and their symptoms have resolved, they are considered to be no longer contagious.
When can employees who have recovered from COVID-19 return to work?
  • Employees with confirmed or suspected cases of COVID-19 will be advised by public health on how long to isolate for. Isolation periods can range depending on the situation.
  • If an employee has followed the self-isolation recommendations from public health, they can feel confident they are no longer infectious when they do not have a fever (without the use of fever-reducing medications), and symptoms are improving for at least 24 hours.

What information can I share with my staff?

  • Ensure the information you share with your staff is from a credible source.
  • Support the mental health of your staff during this very stressful time. Share local mental health supports or call 211.
  • Remind staff to stay home when they are sick.
  • Provide regular communications to your staff via email or teleconference.
  • Remind staff to use resources available to them like an employee assistance program (EAP). 
  • Encourage staff to take care of themselves and work on reducing stress and anxiety by:
    • taking regular breaks
    • being active daily
    • eating a variety of healthy foods
    • getting adequate sleep
    • relaxing and limiting screen time where possible.