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Huron Perth Public Health (HPPH) is committed to serving everyone in our community regardless of ability. Our goal is to provide all of our services in a way that respects each person's dignity and independence. 

Please contact us or visit one of our locations if you have any accessibility needs about how we provide our services. We'll direct your feedback to our management team who will acknowledge your comments within 3 business days. 

Contact us if you'd like to request an alternate document format or communication support. We'll work with you to determine the most suitable format or support based on your accessibility needs and our ability to deliver. 

We work towards having an accessible website that follows the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0 (WCAG 2.0). If the format of any online content interferes with your assistive technology or ability to access our information, please contact us to let us know. 

Our policies and procedures are written and updated in accordance with the requirements of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA)

We allow service animals unless the animal is excluded by law. If your service animal is excluded, contact us and we will ensure that we take other measures to accommodate you. 

If you have an accessibility need, you may be accompanied by a support person. When attended by a support person, you must provide us with consent before we can disclose any of your confidential information. If there is a registration fee for an event, the support person will not be charged. 

If there is a prolonged disruption to our services or facilities (e.g., elevators or accessible washrooms) that would last longer than 2 hours and affect visitors with accessibility needs, the site manager will give public notice. 

This notice will include the reason for the disruption, its expected duration, and alternative facilities if any are available. We will post the notice on the HPPH website, social media, and voicemail as well as at the premises. The notice will be posted at the entrance of our building and the site of the disruption. 

We provide accessibility training to our board members, employees, volunteers, and those who work with the public on our behalf. New staff are trained within 3 months as part of our orientation process. 

You are welcome to use your own personal assistive devices to access our services. When needed, our staff will be trained in the use of any devices that are used by the public. 

The Multi-Year Accessibility Plan is a requirement under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). It outlines goals and initiatives that reaffirm our commitment to provide an accessible environment in which employees, residents and visitors with disabilities can access our programs, services and buildings. 

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