Accessibility

Huron Perth Public Health (HPPH) is committed to serving everyone in our community regardless of ability. Our goal is to provide all of our services in a way that respects each person's dignity and independence.

Accessibility Feedback

Please contact us or visit one of our locations if you have any comments or concerns about how we provide our services. We'll direct your feedback to our management team who will acknowledge your comments within 3 business days.

Requesting alternate formats and communications supports

Contact us if you'd like to request an alternate document format or communication support. We'll work with you to determine the most suitable format or support based on your accessibility needs and our ability to deliver.

Website accessibility

We work towards having an accessible website that follows the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0 (WCAG 2.0). If the format of any online content interferes with your assistive technology or ability to access our information, please contact us to let us know.

Accessible customer service

Our policies and procedures are written and updated in accordance with the requirements of the Accessibility for Ontarians with Disabilities Act.

Service Animals and supports persons

We allow service animals unless the animal is excluded by law. If your service animal is excluded, contact us and we will ensure that we take other measures to accommodate you.

If you have an accessibility issue, you may be accompanied by a support person. When attended by a support person, you must provide us with consent before we can disclose any of your confidential information. If there is an attendance fee is required for an event, the support person will not be charged.

Disruptions to services or facilities

If there is a prolonged disruption to our services or facilities (e.g., elevators or accessible washrooms) that would last longer than 2 hours and affect visitors with accessibility issues, the site manager will give public notice.

This notice will include the reason for the disruption, its expected duration, and alternative facilities if any are available. We will post the notice on the HPPH website, social media, and voicemail as well as at the premises. The notice will be posted at the entrance of our building and the site of the disruption.

Staff training

We provide accessibility training to our board members, employees, volunteers, and those who work with the public on our behalf. New staff are trained within 3 months as part of our orientation process.

You are welcome to use your own personal assistive devices to access our services. When needed, our staff will be trained in the use of any devices that are used by the public.